ICAM workplace investigations that find the real cause.
ICAM incident investigation for high-risk industry. Systemic contributing factors and absent defences, evidenced well enough to act on.
Book a call →Incident investigations.
Soteria 360 investigates serious workplace incidents for organisations in high-risk industry. All of our consultants are qualified ICAM Lead Investigators with frontline experience across mining, construction, rail, events, venue operations, and government. The work is about causation: what happened, which controls were absent or failed, and what has to change so it does not happen again.
Mining · Construction · Rail · Logistics · Transport · Events · Venues · Government
Find the causes, not just a report.
When a serious incident occurs, the quality of your investigation determines whether you find the real causes or just write a report. Soteria 360 provides workplace incident investigation delivered by practitioners who have run investigations in demanding and complex operating environments across Australia. We don't send junior staff to your site.
ICAM is built to look past the last thing that went wrong. It separates absent and failed defences, individual and team actions, task and environmental conditions, and the organisational factors underneath them. That structure is what produces corrective actions worth implementing, rather than a list of things people should have done differently.
Every investigation is led by a qualified, experienced ICAM Lead Investigator who understands high-risk industry, regulatory obligations, and the human impact of getting it wrong.
What this includes
- Qualified ICAM Lead Investigators across all consultants
- Site attendance, evidence preservation and timeline reconstruction
- Systemic contributing factors and absent or failed defences identified
- Corrective actions tied to a specific factor and a named owner
- Independent and confidential throughout
- Experience across mining, rail, events, venue operations and government
How an investigation runs.
Four stages, scaled to the incident. A high-potential near miss and a serious injury follow the same discipline at different depths.
Secure
Mobilise, preserve the scene and the evidence, and establish what is known before recollections settle.
Gather
Interviews, records, plant and maintenance history, procedures as written against practice as performed.
Analyse
Timeline, then ICAM analysis across defences, actions, conditions, and organisational factors.
Close Out
Findings, corrective actions with owners and dates, and a report that holds up to regulator and insurer review.
The conditions underneath.
Psychosocial hazards, including work-related stress, excessive workload, fatigue, trauma exposure, occupational violence and poor workplace relationships, are recognised as serious work health and safety risks under Australian law. Organisations have a duty to identify, assess, and control them in the same way they manage physical hazards.
Those conditions rarely stay in their own lane. Fatigue, rostering, supervision, workload and psychological safety turn up as organisational factors in physical incidents, and an investigation that stops at the sharp end will miss them. Our ICAM analysis is adapted to surface them where the evidence supports it, so the corrective actions reach the conditions and not only the task.
Where the question is the state of your psychosocial risk management rather than a single incident, that is a separate piece of work: an independent assessment informed by ISO 45003 and the harmonised WHS framework, or the design of the system itself.
Where this applies
- Psychosocial factors identified as organisational contributing factors within an ICAM analysis
- Fatigue, rostering, workload, supervision and psychological safety examined as conditions
- Recommendations informed by ISO 45003 and the applicable code of practice
- Relevant to mining, construction, government, events and venue operators
Who we investigate for.
Who we work with
- Principal contractors and operators in mining, construction, rail, logistics and transport, after a serious incident or high-potential near miss
- Event organisers and venue operators, where an incident happened on site or during bump-in or bump-out
- Government agencies needing an independent, structured investigation
- Organisations whose own investigation has stalled, or whose findings need an independent check before they go to a regulator or insurer
What you receive
- A clear timeline of events
- An ICAM analysis across absent and failed defences, individual and team actions, task and environmental conditions, and organisational factors
- Corrective actions linked to a specific contributing factor, each with an owner and a due date
- A report written to stand up to review by a regulator, insurer or board
- A close-out session with the people who will implement the actions
Every investigation is scoped to the incident, its consequences and who is involved. You get a short interim briefing early, so urgent controls aren't held up waiting for the final report.
Investigations FAQ.
What is an ICAM investigation?
Are your investigators qualified?
Do you investigate psychosocial incidents?
Can you investigate if our own investigation is already under way?
Where do you work?
What should we send you before the first call?
We do not send junior staff to your site.
Every engagement is led by an experienced ICAM Lead Investigator who understands high-risk industry, regulatory obligations, and the human impact of getting it wrong.
We are here to help.
Whether you are responding to a serious incident, closing out actions from one, or looking to strengthen your investigation capability, tell us the shape of the work.
Get in touch →
